Vendor Remediation Commitment Ledger for Vendor Managers Tracking Post-Incident Promises from Critical SaaS Suppliers

A subscription tool for vendor managers and operations leads at 100-500 person companies who depend on 5-15 critical SaaS vendors (payments, auth, data infra, AI APIs). After each vendor-caused incident, the vendor sends a postmortem with forward-looking remediation commitments: 'we will add region failover by Q3', 'we will publish error-budget burn alerts', 'we will retest under load monthly'. The vendor manager logs each commitment (one line, ~3 min per postmortem — net-new data, no existing system), tags the failure class, and sets a resolution window. At each window close, AE prompts the manager to confirm: did the vendor ship the remediation AND did the failure class stop recurring against the manager's own uptime telemetry. AE's 6-pattern autopsy taxonomy fits natively — Concession Laundering ('they shipped a status-page change, not failover'), Cosmetic Confidence ('the metric they added does not measure the failure class'), Epistemological Shielding ('vendor blamed our config instead of owning'). Output: a quarterly vendor-trustworthiness scorecard graded against reality, used at renewal negotiations and tier-downgrade decisions. Buyer has direct financial leverage (renewal budget) and strong honesty incentive (their CFO sees the same incidents).

Vendor remediation commitments are AE's ideal substrate — falsifiable, time-boxed, reality-graded by the buyer's own telemetry — and feed directly into renewal negotiations where a single tier downgrade pays for years of subscription.

Killed: move_cap_reached.