CSM Commitment Calibration Ledger for CS Ops Leads

An evaluator-side calibration ledger for CS ops leads at 50-200 person B2B SaaS firms with 60-90 day enterprise onboarding. Instead of gating every CSM email, the product hooks into the 3-5 existing Gainsight/Catalyst CTAs that already mark formal commitment moments per account (kickoff confirmation, scope lock, mid-cycle replan, go-live re-commit). At each CTA the CSM completes a 5-field structured form: committed date, integrations in scope, team-readiness signals checked, scope band, sales-pressure level. AE's adversarial debate stress-tests the entry against prior commitments with similar assumption profiles and returns a one-page risk note the ops lead reviews in their existing weekly CSM 1:1s. Each row resolves 30-90 days later against the Gainsight onboarding record and integration checklist. Six-pattern autopsy classifies misses; ops lead gets a per-CSM calibration profile that drives coaching, escalation, and pushback on Sales-committed dates. No CRM PII ingested; entries are manual but bounded to existing checkpoint events.

An evaluator-side calibration ledger for CS ops leads turns AE's adversarial debate and six-pattern autopsy into a CFO-defensible per-CSM coaching artifact, bounded to existing Gainsight checkpoints and reachable by a solo UK Commander.

Still in evaluation (phase: ranked). No verdict yet.